AIM became an important supplier of electronic payment systems and maintenance solutions to the corporate user, especially for the banking sector.

Call Management

Our service activity is constructed based on Single Point of Contact philosophy. All calls are handled by our Help Desk Service which is available 24 x 7. The notifications can be sent by e-mail, phone or fax. The help desk is opening the call, is dispatching the call and closes the call in accordance with agreed SLAs.

Incidents can be logged
  • Directly in our helpdesk system by customers representatives or via on-line integration with our customers systems
  • Phone
  • Fax
  • E-mail
Spare Parts Management
  • Availability of parts in order to achieve desired SLAs
  • Availability of parts in order to perform non-standard repairs e.g. due to vandalism
  • Log of incidents
  • Total call volume
  • SLA achievement
Incident Analysis
  • Analyze to identify systemic issues across the installed base
  • Develop recommendations and drive implementation
  • Provide reports to implementation teams

ATM related services

  • Application testing & integration
  • Installation (site survey, installation, testing & operators training)
  • Technical support & preventive maintenance
  • On-site repairs
  • Consultancy
  • Training
  • Call managment
  • Activity reporting

POS related services

  • Application development, testing & customization
  • Terminal staging & Installation
  • Merchant training
  • On-site repairs
  • Call management
  • Secure Key injection
  • Software or hardware POS changes in POS network
  • Services for POS Telecommunication Network when concentators are installed
  • Activity reporting