Call Management

Our service activity is constructed based on Single Point of Contact philosophy. All calls are handled by our Help Desk Service which is available 24 x 7. The notifications can be sent by e-mail, phone or fax. The help desk is opening the call, is dispatching the call and closes the call in accordance with agreed SLAs.

Incidents can be logged

• Directly in our helpdesk system by customers representatives or via on-line integration with our customers systems
• Phone
• Fax
• E-mail

Spare Parts Management

• Availability of parts in order to achieve desired SLAs
• Availability of parts in order to perform non-standard repairs e.g. due to vandalism

Reporting

• Log of incidents
• Total call volume
• SLA achievement

Incident Analysis

• Analyze to identify systemic issues across the installed base
• Develop recommendations and drive implementation
• Provide reports to implementation teams